Frequently Asked Questions about your Ticket Purchase
Here are some common answers to ticketing questions - if your question is not answered, please e-mail us at support@tobatickets.caNOTE: These answers are general in nature; some shows or venues may have specific policies or procedures that might apply instead. If that is the case, the info is typically listed on the show or venue page, or posted at the venue/venue website, as applicable.
Q: Is there a box office on site?
A: Different venues have different setups, but typically most venues will offer some type of box office on site that is open just before show time. Check venue web pages for more details. Not all venues accept credit or debit at their box offices, so be prepared.
Q: What does the box office help me with?
A: Typically,the box office can reprint lost tickets, sell you tickets, fix or adjust orders, deal with seating concerns on show night, process requests for accessible seating, and general customer service. If you have any concerns related to your order while at the venue on a show night, please visit the box office. Once a show has occurred very little can be done so we encourage people to bring up or point out any concerns immediately to the box office.
Q: Do I need to print out my PDF Ticket?
A: No - you can display your ticket on your phone if desired. We ask that you ensure you have a clear screen, that you have zoomed in on the barcode, and that you have your brightness set HIGH. Screen shots of tickets or of receipts will not be accepted - it must be the actual PDF. A printed copy of your ticket however is often the fastest way in but is not necessary.
Q: Can I reprint or resend my tickets if I've misplaced the e-mail?
A: Yes! Go to your Account and login with the e-mail address used during purchase. Then, on the left hand menu select "Reprint or Forward My Tickets". This will show you a list of your orders. Click the "Email my Tickets" option beside the order you wish to send. It will then allow you to choose all or some of the seats in your order and you can send them to the e-mail address of your choice - either your own or to a friend. NOTE: If you reprint or send your tickets again, the original barcodes will no longer work - so please ensure you always use the most recent version when attending.
Q: What do I do if I need to reset my password?
A: You can request a new password via the link on the website. IMPORTANT NOTE: Your user name is case sensitive - and for a new password to work it must match exactly. (ie: Firstname@gmail.com is not the same as firstname@gmail.com). If you enter a password wrong an excessive amount of times, your account will be locked and you must reach out to us (by phone or email) to resolve.
Q: Can I get a refund?
A: Our general policy is that there are no refunds or exchanges, however we encourage you to e-mail us with the situation and we can provide guidance. Always include your order number in any e-mails. Note - refunds will absolutely not be granted after the show has occurred or if you attend the show - if there is an issue at the show itself, you must contact venue management immediately that night.
Q: What methods of payment do you take?
A: Online and by phone, we accept VISA, MASTERCARD, AMERICAN EXPRESS, and our Digital Gift Cards. At the box office, we also accept VISA DEBIT, DEBIT, and CASH.
Q: Can I upgrade or change my tickets / change to a VIP package etc?
A: That depends on the show. We suggest e-mailing us with the details and we can advise on the show policy.
Q: What are the requirements to attend shows at the venue?
A: Please see the health protocols section of the venue website for the latest info. You can also see any health orders at manitoba.ca.
Q: Can I choose my own seats (for reserved seating events)?
A: Yes - if you are looking at an event purchase page (where you are choosing the number of tickets to buy), there is a button at the top to Pick Your Own Seats.
Q: If I am the one buying the tickets, can I give them to a friend?
A: Generally, yes - your name is not printed on the ticket. However, be aware that some VIP packages have specific restrictions, so if you have a VIP pack - check with us first.
Q: How do I get presale codes?
A: Presale codes are usually given out to members of fanclubs, through media insider/clubs, or on social media. Our E-Update members get access to many presales, so consider signing up today! Note: When you create your account, you have the opportunity to opt-in to receiving e-mails from us. You must be opted in for us to send you presale offers.
Q: I bought regular tickets, but now have a need to use the accessible seating. What do I do?
A: Contact us ASAP and we can switch your tickets or come up with an accommodation.
Q: What is Platinum Seating?
A: Platinum seats are specially selected tickets where the artist sets the price based on demand - like an airline ticket or hotel room. They are designed to reduce scalping / resale.
Q: Can I resell my tickets?
A: It is illegal to resell your tickets for more then the amount you paid for them in Manitoba, but as long as you don't violate that (and your specific show doesn't have announced rules stopping it), you are allowed to transfer or sell your tickets to someone else.
Q: My ticket never arrived by e-mail - what do I do?
A: The first suggestion is to double check your spam/junk folder in case your e-mail program moved them on you. The next suggestion is to log into your account and resend the tickets to yourself (and double check your e-mail). If that still doesn't work, either contact us or visit the box office when you arrive for your show.
Q: What are American Express Front of the Line Tickets?
A: For some shows, American Express is a sponsor of the tour. Because of that, they offer presales (in certain seats only) to people using an American Express Card. No password is usually needed - but the only method of payment you can use is an American Express. If you have a presale code for a presale at the same time as an American Express offer, be sure to enter your code to unlock access to the additional seats, and when selecting your seat, ensure that you are choosing regular tickets and not American Express tickets if you plan on using an alternate form of payment.
Q; I don't seem to have my ticket, just the receipt, what do I do?
A: If your ticket was delivered by e-mail, it was an attachment on that receipt. If it is in your junk or spam folder, your e-mail program may be blocking access to the PDF, so try moving it to your main folder. If a friend only sent you the receipt - please ask them to check again. The PDF attachment is the actual ticket they should be sending you. They can also transfer you the ticket if they log in to their account and follow the prompts.
Q: I bought tickets off of a different website then tobatix.ca or centennialconcerthall.com. Are they affiliated with you?
A: The ONLY spot you can get real tickets for events we sell are on our official sites - www.centennialconcerthall.com and tobatickets.ca Other sites may try imitating our name to trick you - please be careful. Unfortunately, if you bought your tickets off of a different site we will be unable to help you for any issues that may occur with that tickets (and they are likely overcharging you!).
Q: Can I use my Ticketmaster info to buy?
A: We are not affiliated with Ticketmaster and tickets for our events are not available for sale from Ticketmaster.
Q: What will it say on my credit card when I buy?
A: Your credit card will list our official name - the Manitoba Centennial Centre Corporation - Centennial Concert Hall - tobatickets.ca. (Your card may display all or part of this). We are a crown corporation of the provincial government.
Q: I have a question not answered here. What do I do?
A: You can e-mail us at support@tobatickets.ca or call our office at 204-934-7564. Note that phone hours are only Mon-Fri 10am to 4pm and the call centre is closed all holidays. If calling or emailing, ALWAYS include your order number with your request.
